Delivery
I use Royal Mail delivery services and the standard delivery is 2nd Class, 2-3 working days.  You can upgrade to 1st class, 1-2 working days.  If you are in a rush then please contact me as I can usually dispatch straight away if requested.

Costs by weight:

2nd Class:  
0-100g (roughly two products) £1.75 
101g-1kg £3

1st Class: 
0-100g (roughly two products) £2.50
101g-1kg £4

 

Delivery times are not guaranteed and at busy times there can be delays.  I do not use tracked services so items cannot be tracked or located by me. Royal Mail provides an excellent service and parcels very rarely go missing.  Please contact me if your item is severely delayed or you think it has gone missing.  If your parcel does not arrive, I will remake and resend the item(s) first class. I aim to dispatch items within 2-3 working days but usually items are dispatched on the same or next working day.  During the run up to Christmas 3 days is more realistic.

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Returns

Returns are not accepted for personalised items unless they are found to be faulty.  Please contact me if you have any issues.  If the item is found to be defective, I will replace it on receipt of the original product.  This will be free of charge and your return postage will be refunded.  I am unable to refund or replace products if the item is not returned to me.

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Return address:

Contact information:
Julie Filmer
The Peacock Emporium
52 Clifton Park
Cromer
NR27 9BG
the.peacock.emporium@gmail.com

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